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We'd love to hear your feedback.

At ÜMI, we take pride in the quality and consistency of the cannabis products we sell in our dispensary. If something didn’t meet your expectations, we want to make it right.

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If you believe you've procured a defective or compromised product at ÜMI, please follow the steps below so our team can review the issue and respond quickly.

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How to Report a Defective Product

If your experience with a product you purchased at ÜMI was less-than-stellar, fear not: our team's here to do all we can to make it right. 

1. Take a clear photo.

  • Include the product in its original packaging, if possible

  • Ensure the product label and any damage or defect is clearly visible

2. Write a short description.

  • Tell us what happened: Is the product damaged, malfunctioning, or otherwise unsatisfactory?

  • Include where and when you purchased it

  • Optional but helpful: batch number or receipt (if available)

3. E-mail us.

4. Sit tight!

Once we receive your email, our support team will:

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  • Review your submission within 2–3 business days

  • Reach out with any follow-up questions

  • Determine whether a replacement, refund, or store credit is appropriate based on the issue and available documentation

⚠️ Please Note:

  • We cannot process requests without both a photo and a written description

  • Claims must be submitted within 7 days of purchase

  • UMI Dispensary reserves the right to deny compensation if products have been used improperly or are outside of our return policy

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